Frequently Asked Questions

Q: Do you offer preview copies of your materials?

A: U.S.-based churches and schools may order digital copies of Student Manuals and Teacher’s Manuals to preview for a 60-day period.

To order preview copies, please call.

 

Q: How do I return a product?

A: Missing or damaged items should be reported within 30 days of invoice. Please call or email to arrange return and replacement.

Unfortunately, we cannot accept returns for downloadable products, or Scratch & Dent products. All sales of digital licenses are final.

Customers can receive credit by returning unused merchandise in clean, undamaged, salable condition within 30 days of invoice date. Returns must be accompanied by a copy of the invoice or picking slip. Allow four weeks for credit to be issued. Customers are responsible for return shipping costs.

After 30 days from invoice date, a 10% processing fee will be deducted from any return credit. This fee increases by 10% for each additional 30 days. No credit is offered for items returned after six months from the invoice date.

Refunds are also available upon request, subject to the return conditions above. Shipping and handling are not refunded.

Return materials via FedEx or UPS to . . .

502 West Pippen Street
Whitakers, NC 27891

Return materials via USPS to . . .

P.O. Box 700
Whitakers, NC 27891-0700

 

Q: What’s my account number?

A: Your account number (also called Customer ID) is located above your name or the name of your organization on your catalog. It should begin with either the letters PROS for prospect accounts, or the first four letters of your last name or the name of your organization.

If you need further help locating your account number, please call us at 800-688-3008 during business hours (8:30 a.m. to 4:30 p.m. Eastern Time) or email us at info@positiveaction.org anytime.

 

Q: How do I track my order?

A: From our website, click the “Account” tab at the top of the page, enter your Customer ID and click the “Login” button. Select the invoice date of the order you wish to track. You will find a link to track your order on the right-hand side of that invoice entry. Once you click the tracking number, you will be taken to the carrier’s site to view the progress of your shipment.

 

Q: What’s my current balance?

A: To find out your current balance, please call us at 800-688-3008 during business hours (8:30 a.m. to 4:30 p.m. Eastern Time) or email us at info@positiveaction.org anytime.

 

Q: Are you affiliated with any particular denomination?

A: No, we are not affiliated with any particular denomination. For more information about our history, mission, philosophy, and doctrine, click here.

 

Q: Which Bible version does your curriculum use?

A: Most of our curriculum provides references, which allows students to look up each passage in their own Bibles using the version of their choice. However, in instances where the Bible is quoted directly (as in some of our youth ministry materials), the quotation is taken from the King James Version.

 

Q: Do you offer discounts to retailers who wish to sell your product?

A: Yes, we do offer retailer discounts. For information on selling our products, please call us at 800-688-3008 during business hours (8:30 a.m. to 4:30 p.m. Eastern Time).

 

Q: Why can’t I access my digital files immediately after ordering?

A: To keep assignments and testing material confidential for our teachers, we personally review each digital order prior to processing. This usually takes one business day. Download instructions are sent via email once the order has been processed. Once you receive download instructions, please allow up to two business days for your download links to become active. During this time, your credit card is processed and your invoice is created, after which you will be able to download your files.

 

Q: How many copies do I need for digital purchases?

A: When purchasing digital student manuals, you need one copy for each student.  When purchasing digital teacher manuals, you need one copy for each teacher.

 

Q: Do you offer free Teacher’s Manuals with a bulk order of Student Manuals?

A: No, we do not offer free Teacher’s Manuals with an order of multiple copies of the Student Manual. However, an order of five or more of the same Student Manual will receive a discount of $2.00 off each book.