Frequently Asked Questions

 

Q: Do you offer preview copies of your materials?

All U.S.-based churches and Christian schools may order copies of student and teacher’s manuals to preview for a 60-day period. Preview copies are not available to individuals, homeschools, or non-U.S. accounts.

To request a preview copy, please call us at (800) 688-3008.

To arrange return shipping for preview copies, please call us at (800) 688-3008. When re-packing the materials for shipment, please use the original box and packaging, and include a copy of the picking slip. We will issue credit for materials that are returned in clean, salable condition within the 60-day preview period. Please contact us if you have any questions.

 

Q: How do I return a product?

A: Only unused, clean materials in like-new condition may be returned. To return materials, simply send them to one of the following addresses using the carrier of your choice.

  • If returning your items via the U.S. Postal Service, please address your shipment to: P.O. Box 700, Whitakers, NC 27891.
  • If returning your items via UPS or FedEx, please address your shipment to: 502 West Pippen Street, Whitakers, NC 27891.
  • You must include a copy of the invoice or packing slip to receive credit on your account.  
  • Per our return policy, we charge a 10% restocking fee for every 30 days between the date of shipment and the date of return. There is no fee for the first 30 days. No credit will be extended for items returned after the sixth month.
  • Please allow four weeks for credit to be issued for returned merchandise.

 

Q: What’s my account number?

A: Your account number (also called Customer ID) is located above your name or the name of your organization on your catalog. It should begin with either the letters PROS for prospect accounts, or the first four letters of your last name or the name of your organization. If you need further help locating your account number, please call us at 800-688-3008 during business hours (8:30 a.m. to 4:30 p.m. Eastern Time) or email us at info@positiveaction.org anytime.

 

Q: How do I track my order?

A: From our website, click the “Account” tab at the top of the page, enter your Customer ID and click the “Login” button. Select the invoice date of the order you wish to track. You will find a link to track your order on the right-hand side of that invoice entry. Once you click the tracking number, you will be taken to the carrier’s site to view the progress of your shipment.

 

Q: What’s my current balance?

A: To find out your current balance, please call us at 800-688-3008 during business hours (8:30 a.m. to 4:30 p.m. Eastern Time) or email us at info@positiveaction.org anytime.

 

Q: Are you affiliated with any particular denomination?

A: No, we are not affiliated with any particular denomination. For more information about our history, mission, philosophy, and doctrine, click here.

 

Q: Which Bible version does your curriculum use?

A: Most of our curriculum provides references, which allows students to look up each passage in their own Bibles using the version of their choice. However, in instances where the Bible is quoted directly (as in some of our youth ministry materials), the quotation is taken from the King James Version.

 

Q: Do you offer discounts to retailers who wish to sell your product?

A: Yes, we do offer retailer discounts. For information on selling our products, please call us at 800-688-3008 during business hours (8:30 a.m. to 4:30 p.m. Eastern Time).

 

Q: Why can’t I access my digital files immediately after ordering?

A: To keep assignments and testing material confidential for our teachers, we personally review each digital order prior to processing. This usually takes one business day. Download instructions are sent via email once the order has been processed. Once you receive download instructions, please allow up to two business days for your download links to become active. During this time, your credit card is processed and your invoice is created, after which you will be able to download your files.

 

Q: How many copies do I need for digital purchases?

A: When purchasing digital student manuals, you need one copy for each student.  When purchasing digital teacher manuals, you need one copy for each teacher.

 

Q: Do you offer free Teacher’s Manuals with a bulk order of Student Manuals?

A: No, we do not offer free Teacher’s Manuals with an order of multiple copies of the Student Manual. However, an order of five or more of the same Student Manual will receive a discount of $2.00 off each book.