Shipping & Returns

Shipping Information

  • Orders are generally shipped the most economical way possible. Please include any special instructions with your order.

  • We are not responsible for lost or damaged USPS shipments.

  • Orders with multiple boxes may arrive over a period of days. Please inventory items immediately, as we are not responsible for missing or damaged items reported 30 days after invoice.

  • Tracking numbers are available at positiveaction.org. Login to [the Account page] with your customer ID and select the invoice date.

  • If you request express service when ordering, we will ship your order per your direction. Express orders received weekdays by 11:00 am (EST) generally ship the same day.

  • Prepaid shipping cost is 15% of the total. Prepaid shipping is only available within the continental United States.

Returns

  • Missing or damaged items should be reported within 30 days of invoice. Please call or email to arrange return and replacement.

  • Unfortunately, we cannot accept returns for downloadable products, or Scratch & Dent products. All sales of digital licenses are final.

  • Customers can receive credit by returning unused merchandise in clean, undamaged, salable condition within 30 days of invoice date. Returns must be accompanied by a copy of the invoice or picking slip. Allow four weeks for credit to be issued. Customers are responsible for return shipping costs.

  • After 30 days from invoice date, a 10% processing fee will be deducted from any return credit. This fee increases by 10% for each additional 30 days. No credit is offered for items returned after six months from the invoice date.

  • Refunds are also available upon request, subject to the return conditions above. Shipping and handling are not refunded.

    Return materials via FedEx or UPS to . . .

    502 West Pippen Street
    Whitakers, NC 27891

    Return materials via USPS to . . .

    P.O. Box 700
    Whitakers, NC 27891-0700

Preview Copies

U.S.-based churches and schools may order copies of Student Manuals and Teacher’s Manuals to preview for a 60-day period.

To order preview copies, please call.

If you choose to return the materials within 60 days, call us to arrange shipping at no charge. When re-packing the materials for shipment, please use the original box and packaging, and include a copy of the invoice or picking slip.

If you choose to keep the materials, simply pay the order’s invoice.

Preview copies are not currently available to individuals, homeschools, or non-U.S. accounts.

Copyright information

Positive Action Bible materials are protected by copyright law. Copying or duplicating in whole or in part by any means without permission in writing from the publisher is prohibited.