USPS delivery (especially Media Mail) has been running extra slow due to COVID-19.
Possible USPS delays More info.
Missing or damaged items should be reported within 30 days of invoice. Please call or email to arrange return and replacement.
Customers can receive credit by returning unused merchandise in clean, undamaged, salable condition within 30 days of invoice date. Returns must be accompanied by a copy of the invoice or picking slip. Allow four weeks for credit to be issued. Customers are responsible for return shipping costs.
Unfortunately, we cannot accept returns for downloadable products, Previous Edition products, or Scratch & Dent products. All sales of digital licenses are final.
After 30 days from invoice date, a 10% processing fee will be deducted from any return credit. This fee increases by 10% for each additional 30 days. No credit is offered for items returned after six months from the invoice date.
Refunds are also available upon request, subject to the return conditions above. Shipping and handling are not refunded.
Return materials via FedEx or UPS to . . .
502 W. Pippen Street, Whitakers, NC 27891
Return materials via USPS to . . .
P.O. Box 700, Whitakers, NC 27891-0700